FAQ, Policies & Procedures
FREQUENTLY ASKED QUESTIONS
If you can't find your answer below, don't hesitate to email us at firstname.lastname@example.org or call us 385-351-9334 Or Send us a text message
All furniture related questions can be found below in the "Furniture FAQ's"
Q- Can I exchange or return an item? (Our most Frequently Asked Question)
A- We are happy to exchange or return your unused item(s) for you within 30 days of your purchase - not including furniture items. You are welcome to return your item in it's original packaging and packing slip to us at:
Classy Clutter Design
14699 S 800 W
Bluffdale, UT 84065
Per our company policy you can either exchange your unused item or return it for store credit and the customer is responsible for all return shipping charges, with the exception of defective item situations - not including furniture items. Please write on your packing slip the reason for your return and what you would like us to do for you.
Q- Can I cancel my order?
A- We know there might be some hesitation after a purchase. As long as your order has not shipped, we are happy to cancel it for you.
Q- How much are shipping rates?
A- All Classy Clutter Design products are free via USPS to anywhere in contiguous United States for all orders over $30, unless otherwise noted. All products will leave our warehouse 2-3 business days unless otherwise noted in the product listing (specifically furniture and wallpaper). Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.
Q-What happens when my order is returned for undeliverable reasons?
A-There are times when a package is marked as undeliverable by the shipping method after the order leaves our warehouse. In these instances, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically refund you on your original form of payment
Q - How do I log into my account?
A - Click "Sign In" at the top of our home page and then just enter your email address along with password. Ta-DA!
Q - How do I track my package?
A - Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited for your new Classy Clutter Design.
Q - How long will it take to receive my order?
A - We will ship your order within 2-3 business days at the longest (most orders go out much sooner than that) unless otherwise noted on the product listings. Once it ships it usually takes 3-5 business days to get to you (sometimes more sometimes less), although we cannot guarantee when it will arrive as once it leaves our warehouse it is out of our hands. This excludes furniture items.
Q - How do I use a discount code?
A - During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply"-- remember, you can only use one discount code at a time.
Q - How do I use my gift card or store credit?
A - On the second step of checkout, you will place the code in the Gift Card box and click "Apply."
A - Our system will only allow one discount code to be used on an order.
Q - How do I edit my cart?
A - Click on the cart at the top right of the page. This will bring up a side bar with the contents of your cart. Click "edit" and make your adjustments. Please Note: sometimes on an iphone or ipad you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!
A - Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than USA will be the responsibility of the customer.
Q - Where are the upholstered furniture products manufactured?
A - All of our upholstered furniture is proudly made by hand in Salt Lake City, UT using premium raw materials and upholstery practices.
Q - Can I order fabric swatches before I order?
A - Yes, you can order fabric swatches before you order. Please send the information below to email@example.com
- Customer name
- Full customer ship to address
- Customer email, phone
- Desired fabrics
Q - How can I clean my fabric?
A - All of our fabric is treated with a premium stain treatment called Crypton. "Because Crypton’s patented technology is applied at a molecular level, these beautiful, durable fabrics can withstand repeated cleanings without their protective technology ever washing or wearing away. The end result is performance indoor fabric that resists stains, repels water, prevents odors, and inhibits the growth of bacteria—all without sacrificing aesthetics, hand, or breathability. " For all cleaning instructions click here.
Q - When will my furniture order arrive?
A - Production time is approximately 6 weeks plus transit time. Transit time varies but on average is 7-10 business days. More accurate tracking information will be provided once product ships.
Q - How will my order be shipped?
A - We use a trusted network of transportation providers. In most cases, customer will be contacted to set up a delivery appointment by our transportation carrier. Standard shipping will be scheduled curbside delivery with a liftgate. Product will be palletized on a wood pallet and boxed.
Q - What if my product arrives damaged?
A - Send the following to firstname.lastname@example.org
- Any pictures if possible
- Description of damage
- Order number and description
- Customer details (name, ship to address) and any applicable comments
Q - How much do you charge for shipping?
A - Furniture prices include free shipping to the 48 continental United States. Shipping is not available to other locations at this time.
Q - What if I miss my scheduled delivery appointment?
A - Our transportation partner will contact you to reschedule a delivery. Please note in some cases a delivery attempt fee will apply.
Q - Can I return my furniture purchase?
A - All of our furniture product is non-refundable and cannot be returned except for warranty and damaged product claims